{"id":31,"date":"2026-08-14T15:39:36","date_gmt":"2026-08-14T15:39:36","guid":{"rendered":"https:\/\/healthcarenotes.org\/?page_id=31"},"modified":"2026-08-14T15:39:36","modified_gmt":"2026-08-14T15:39:36","slug":"refund","status":"publish","type":"page","link":"https:\/\/healthcarenotes.org\/?page_id=31","title":{"rendered":"Refund and Cancellation Policy"},"content":{"rendered":"\t\t<article class=\"fn-public-page fn-policy-page\">\n\t\t\t<header class=\"fn-page-hero\"><span>FLOOR NOTES POLICY<\/span><h1>Refund and Cancellation Policy<\/h1><p>This policy describes how cancellation, service problems and refund requests are handled without limiting mandatory consumer rights.<\/p><div class=\"fn-policy-meta\"><span>Effective 14 August 2026<\/span><span>Version 2.0.0<\/span><span>Applies to floornotes.org<\/span><\/div><\/header>\n\t\t\t<div class=\"fn-policy-layout\">\n\t\t\t\t<nav class=\"fn-policy-toc\" aria-label=\"On this page\"><b>On this page<\/b><a href=\"#fn-policy-1\">Consumer guarantees<\/a><a href=\"#fn-policy-2\">Change of mind<\/a><a href=\"#fn-policy-3\">Service not supplied or materially unavailable<\/a><a href=\"#fn-policy-4\">Incorrect or duplicate charges<\/a><a href=\"#fn-policy-5\">How to cancel<\/a><a href=\"#fn-policy-6\">How to request a refund<\/a><a href=\"#fn-policy-7\">Group agreements<\/a><\/nav>\n\t\t\t\t<div class=\"fn-policy-body\">\n\t\t\t\t\t\t\t\t\t\t\t<section id=\"fn-policy-1\">\n\t\t\t\t\t\t\t<h2>Consumer guarantees<\/h2>\n\t\t\t\t\t\t\t<p>Our services come with guarantees that cannot be excluded under the Australian Consumer Law where it applies. A consumer may be entitled to a remedy if a service is not provided with due care and skill, is not fit for a disclosed purpose, is not supplied within a reasonable time, or has a major failure.<\/p><p>Nothing in this policy removes a right to a repair, replacement, resupply, cancellation, refund or compensation that applies by law.<\/p>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t\t\t\t<section id=\"fn-policy-2\">\n\t\t\t\t\t\t\t<h2>Change of mind<\/h2>\n\t\t\t\t\t\t\t<p>Unless a promotion or written agreement states otherwise, Floor Notes does not promise a change-of-mind refund after digital access has been supplied. A member can cancel future renewal at any time and continue using the paid period.<\/p>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t\t\t\t<section id=\"fn-policy-3\">\n\t\t\t\t\t\t\t<h2>Service not supplied or materially unavailable<\/h2>\n\t\t\t\t\t\t\t<p>If paid access cannot be supplied for a material period, contact maxillarvundi@gmail.com. Depending on the cause, duration and legal rights, the remedy may include restoration, resupply, an extension, account credit, partial refund or full refund.<\/p><p>Short maintenance, local internet failure, unsupported devices or employer restrictions do not automatically create a refund entitlement, but each request is assessed fairly.<\/p>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t\t\t\t<section id=\"fn-policy-4\">\n\t\t\t\t\t\t\t<h2>Incorrect or duplicate charges<\/h2>\n\t\t\t\t\t\t\t<p>Report suspected duplicate, unauthorised or incorrect charges promptly. We may request the invoice identifier, charge date, amount and account email, but never a full card number. Verified billing errors will be corrected.<\/p>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t\t\t\t<section id=\"fn-policy-5\">\n\t\t\t\t\t\t\t<h2>How to cancel<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<ul><li>Log in to Floor Notes and open Account.<\/li><li>Select Open billing portal.<\/li><li>Choose the active subscription and confirm cancellation.<\/li><li>Keep the cancellation confirmation for your records.<\/li><li>If the portal is unavailable, email maxillarvundi@gmail.com from the membership email.<\/li><\/ul>\t\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t\t\t\t<section id=\"fn-policy-6\">\n\t\t\t\t\t\t\t<h2>How to request a refund<\/h2>\n\t\t\t\t\t\t\t<p>Email maxillarvundi@gmail.com with the account email, invoice number, purchase date, plan, reason and requested remedy. Do not send card details or patient information.<\/p><p>We may verify account ownership and usage needed to assess the request. Approved refunds are returned through the original payment channel. Bank processing time is outside Floor Notes control.<\/p>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t\t\t\t<section id=\"fn-policy-7\">\n\t\t\t\t\t\t\t<h2>Group agreements<\/h2>\n\t\t\t\t\t\t\t<p>Ward, department, hospital, health-service and university purchases may include implementation work or local-content services. Refund and termination terms in a signed order form apply in addition to mandatory law. Completed bespoke work is not refundable merely because an organisation changes direction.<\/p>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t\t\t<section class=\"fn-policy-references\"><h2>Authoritative references<\/h2><ul><li><a href=\"https:\/\/www.accc.gov.au\/consumers\/problem-with-a-product-or-service-you-bought\/repair-replace-refund-cancel\" target=\"_blank\" rel=\"noopener noreferrer\">ACCC repair, replace, refund and cancel guidance \u2197<\/a><\/li><\/ul><\/section>\t\t\t\t\t<section class=\"fn-policy-contact\"><h2>Contact<\/h2><p>Questions about this policy can be sent to <a href=\"mailto:maxillarvundi@gmail.com\">maxillarvundi@gmail.com<\/a>. Do not include patient information.<\/p><\/section>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/article>\n\t\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31","page","type-page","status-publish","hentry"],"brizy_media":[],"_links":{"self":[{"href":"https:\/\/healthcarenotes.org\/index.php?rest_route=\/wp\/v2\/pages\/31","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/healthcarenotes.org\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/healthcarenotes.org\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/healthcarenotes.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/healthcarenotes.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=31"}],"version-history":[{"count":0,"href":"https:\/\/healthcarenotes.org\/index.php?rest_route=\/wp\/v2\/pages\/31\/revisions"}],"wp:attachment":[{"href":"https:\/\/healthcarenotes.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=31"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}